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Service Enterprise Initiative

Thursday, March 8, 2018   (0 Comments)
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Service Enterprise is an organization that fundamentally leverages volunteers and their skills to achieve its social mission. 
The Arizona Service Enterprise Initiative is brought to you by the Governor's Commission on Service and Volunteerism in partnership with Points of Light. Through a comprehensive research-based assessment, training, consulting and certification model, selected nonprofits are equipped with the tools and technical assistance necessary to support their Service Enterprise transformations. The initiative is currently delivered through a national network of Service Enterprise Hubs, which have certified more than 300 organizations across the country since 2012.
Research conducted by TCC Group and Deloitte demonstrates that nonprofits operating as Service Enterprises outperform peer organizations on all measures of organizational capacity, thereby allowing these nonprofits to more effectively address community needs and operate at almost half the median budget
When an organization leverages volunteers and achieves an effective volunteer management model, they are significantly more adaptable, sustainable and better resourced to do their work, and therefore able to go to scale. In fact, initial research conducted by Reimagining Service shows that organizations deliver a 600 percent return on investment in volunteer capacity.
The Service Enterprise training and certification process consists of the orientation, an online diagnostic assessment that will help to identify the strengths and gaps of your organization's volunteer engagement strategy, the development of a certification action plan based on the assessment, four 3-hour trainings for a team of your organizational leaders, access and support from a certified Service Enterprise coach and a certification site visit.  It is projected that the training and certification process will take approximately 4 to 6 months.  
 Participating organizations have access to: 

  • A thorough, research-based assessment of their existing organizational volunteer engagement practices through the Service Enterprise Diagnostic.
  • Up to 16 hours of training to assist in reimagining the ways in which the organization engages volunteers.
  • Up to 10 hours of individualized coaching to address unique organizational opportunities and challenges.
  • National certification signifying the organization’s commitment to and proficiency in appropriately leveraging the time and skills of volunteers to meet the social mission of the organization.
  • A peer network of organizations from which to access best practices and support.
If you are interested being included in our upcoming training cohort in the Phoenix area, please complete the application as quickly as possible.  Additionally, please let McKenna know of your intention to submit the application.  The next orientation is currently scheduled for March 14th, starting at 2:00 pm.

If you are unable to attend meetings in Phoenix, we still encourage you to apply. Additional cohorts will be forming in Tucson and Flagstaff. 

For more information on the Arizona Service Enterprise Initiative, visit our website.
Ready to Apply? 
If you are ready to apply to become a Service Enterprise, please submit the required application as soon as possible.  It will also be helpful if you can inform McKenna at or (602) 542-2004.  For the application, please click here A PDF copy of the application is attached for your reference. 
Additionally, if you think there might be other organizations in your networks that would be interested in certifying, please forward this information or provide us with organizational contacts. 
At the end of the month, we intend to schedule a Trainer Certification program for the Arizona Service Enterprise Initiative.  If of interest, please contact McKenna for the application. 
If you have any questions, please feel free to contact  McKenna at or (602) 542-2004.
Thanks again for your interest!

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